Group 1. Account opening and verification

  • How to create your live trading account?

    Click on the green icon „SET UP ACCOUNT“ in the right top corner of home page to register your real trading account. You will be offered to fill out the online form. After that click on the „Send“ button. You will receive an e-mail containing the activation request for your account. As soon as your e-mail is confirmed, it will forward you to the registration page for your trading account. Here you need to select „Trading account“. Then choose the platform (MT4), currency, maximum leverage. Click on the „Finish“ button to complete the registration of your trading account. Our back office will further consider your application and soon you receive the affirmation e-mail with your username and password.

  • Can I open more than one account in the FORZEX TRADE company?

    Yes, you can do it.

  • In what currency can I replenish my account?

    We currently accept transfers in the following currencies:


    If you transfer your funds in the currency that is different from your account one, it will be automatically converted into the currency of Deposit at the company exchange rate on the day of money transfer.

  • Can I open several accounts in the name of one user?

    Yes, you can do it. There are no limitations to the quantity of real and demo trading accounts being registered in the name of a user.

  • What deposit amount is the best to start trading?

    The minimum balance required in our company is $500; you can start trading in the stock market with the sum.

    This deposit is valid for trading with low-cost shares, but there can be the lack of purchasing power for the expensive transactions.

    We encourage our clients to open their accounts starting from $2000 to be enabled to use all tools.

  • What documents are required for the verification of my trading account?
    1. The first and the second pages of your passport or your driving license (the document edges are to be clearly visible in the photo)
    2. Your credit card photo, with which you have made a deposit (the front and back sides). Cover 8 figures in the middle of the front side and CVV code on the back one. Only the first 6 and the last 4 figures must be visible on the front side of your card.
    3. Scan copy or a photo of the latest utility bill (it must show your name and address) or the registration page of your passport.
  • What is a CVV code?

    CVV, or Credit Verification Value, is a code on the magnetic strip of the most new credit/debit cards. CVV has been introduced in view of fighting fraud during purchasing online. This code can be found only on the magnetic strip of the card, and it is required that the man using it must be a legal owner. The code usually consists of 3 or 4 figures.

  • What are the document requirements for the account verification?
    1. The copy must be colour.
    2. It must be the copy of original document/card, not of another copy.
    3. The card sensitive data must be necessarily covered: the middle figures of a card number on its both sides (only the first 6 and the last 4 numbers are visible) and CVC/CVV code.
    4. The reverse side of a card must be signed by its owner on the appropriate stripe.
    5. All the document information must be clearly visible. If it`s the passport pages, all of them must be in the frame. If it is ID-card, there must be the copies of both sides. If the document contains MRZ-code, it must be in the frame and easily readable.
    6. The document/card edges must be in the frame.
    7. Any part of the document text must be readable even if it`s in fine print (such as on the card reverse side). If there is some watemarks or patterns on the document/card, they must be visible. The card surface texture must be also visible to prove the authenticity.
  • How can I restore the access to my account?

    Open the login page in your account and click on - Forgot your password?

  • How can I change my personal data: passport information, address, e-mail, phone number?

    Contact us via e-mail support@forzex.trade to change the data

Group 2. Trading

  • How can I calculate the deposit?

    The amount is the transaction volume divided by a leverage. The transaction amount in dollars is 10000 multiplied by the deal lot number and the exchange rate per US dollar. The transaction currency is the currency with the symbol going on the first place of pair notation. For example, EUR is for EURUSD (thus the exchange rate per US dollar is equial to the EURUSD rate); USD is for USDCAD (the exchange rate per US dollar is 1 as USD/USD = 1); GBP is for GBPJPY (the exchange rate per US dollar is equal to the GBPUSD rate). Thus the deposit for the GBPUSD deal (2 lots) with the 1:100 leverage (GBPUSD rate is 1.4956) is 10000 * 2 * GBPUSD/100 = 299.12 USD. The deposit for the USDJPY deal (3.5 lots) with the 1:500 leverage is 10000 * 3.5 * 1/500 = 70 USD.

  • At what time does the trading in the US stock market occur?

    The trading in the US stock market occurs at certain specified time. The American trading hours are from 9.30 to 16.00 local time (New York).

    If you are in the GMT +3 (Kiev, Moscow) zone, there will be the following schedule for trading hours (spring and summer period).

    14.00 — pre-market: you can send orders;
    16.30 — opening: trading session start;
    23.00 — closing: trading session closure;
    up to 00.00 — post-market.

  • What are the differences between the Fundamental Analysis and the Technical Analysis? Can I use only one of them?

    The Fundamental Analysis is the market analysis based on the world events (political, economical, natural and others) that can affect it. The Technical Analysis is the analysis based only on the mathematical calculations. You can use only one of them, but there won`t be a complete picture of the situtation. That is the reason why most of the experienced traders use two analyses simultaneously.

  • Are there any slippages?

    Slippages are an inevitable part of trading. They occur during the periods of limite liquidity or market volatility being high, especially during the output of important economical data.

Group 3. Withdrawal

  • How can I withdraw my funds from the FORZEX TRADE account?

    Please login and make a request to withdraw your funds. Choose the appropriate account by clicking on its number and then select the „withdrawal“ item. Your application will be processed within one working day.

  • What ways of money withdrawal does the FORZEX TRADE company offer?

    Bank cards (Visa/MasterCard), Yandex, Qiwi, PerfectMoney, Mir

  • What is the minimum amount that can be withdrawn from the trading account?

    The minimum withdrawal sum is 20$

  • How long does it take to process the withdrawal request?

    We usually process bank transfers within one working day but the movement of funds can take 3-5 days, on the overage. We also process the withdrawal from a credit/debit card within one working day, but the crediting is done within 5-7 working days. The other transfers are processed within one working day as a rule.

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You can always get in touch with us to ask your questions. Our support team will reply to all of them.

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